Privacy Policy

Effective Date: February 6th, 2023

Vetranks.com is committed to protecting the privacy of our users and customers. This Privacy Policy describes the types of personal data we collect from our users and customers, how we collect and use such personal data, and with whom we share it. We take reasonable steps to protect personal information from unauthorized access, use, or disclosure. However, we cannot guarantee the security of personal information. By using our services, you agree to our privacy policy. 

Types of Personal Data We Collect

The types of personal data we collect may include, but are not limited to, the following:

• Contact information, such as first and last name, email address, postal address, and phone number
• Billing information, such as payment method and billing address
• User account information, such as username and password
• User preferences and settings
• User activity on our website, such as pages visited and actions taken
• Information submitted through forms and surveys on our website
• Information submitted through comments and reviews on our website
• Information submitted through ecommerce transactions, such as products purchased and donation amounts

How We Collect Personal Data

We collect personal data from our users and customers in several ways, including, but not limited to, the following:

• Directly from our users and customers, such as when they create a user account, make a purchase, or submit a form or survey on our website
• Automatically through the use of cookies and other tracking technologies, such as Google Analytics and Google Tag Manager
• Through the use of location services, such as when a user enables location services on their device

Information We Collect Automatically

In addition to the personal data described above, we also collect information about user activity on our website automatically through the use of cookies and other tracking technologies. This information may include, but is not limited to, the following:

• IP address
• Browser type and version
• Operating system
• Pages visited on our website
• Actions taken on our website, such as form submissions and purchases
• Cookies and Pixels Usage

We use cookies and pixels on our website to provide a better user experience, understand user behavior, and improve our website and services. Cookies are small text files that are stored on a user’s device when they visit a website. Pixels are small images or scripts that are placed on a website or in an email to track user behavior.

Location Services Usage

We may use location services on our website to provide a better user experience, understand user behavior, and improve our website and services. Location services allow us to determine a user’s approximate location based on their device’s IP address or GPS data. If a user enables location services on their device, we will collect and use their location data in accordance with this Privacy Policy.

How Personal Data is Used

We use the personal data we collect from our users and customers for the following purposes:

• To provide our website and services, including ecommerce transactions and donations
• To communicate with our users and customers, such as through email, newsletters, and other forms of communication
• To understand user behavior and preferences, and to improve our website and services
• To personalize the user experience on our website, such as by displaying relevant content and offers
• To comply with legal and regulatory requirements

Sharing of Personal Data

Vetranks.com may share personal data with third parties in the following circumstances:

1. Service Providers: We may share personal data with service providers who assist us in operating our website and providing our services.
2. Business Transfers: If we sell or transfer all or a portion of our business or assets, personal data may be transferred to the acquiring party as part of the transaction.
3. Legal Requirements: We may disclose personal data if required to do so by law or in response to a valid request by a law enforcement or governmental authority.
4. With Your Consent: In other circumstances, we may ask for your explicit consent to share your personal data with third parties.

If we share personal data with third parties, we will take appropriate measures to protect the confidentiality and security of the personal data.

User Rights and Exercise of Them:

We comply with the CAN-SPAM Act, which regulates commercial emails. We collect email addresses for the purpose of sending promotional and informational emails. Individuals can opt-out of receiving emails from us by following the opt-out instructions included in each email.

Depending on where you reside, you may have certain rights regarding your personal data. We have outlined below the rights that may be available to you, and how you can exercise them.

For California Residents: Under the California Consumer Privacy Act (CCPA), California residents have the right to request that we disclose what personal information we collect, use, disclose, and sell about them, as well as the right to request that we delete their personal information.

If you are a California resident and would like to exercise your rights under CCPA, please send a request to [email protected] with the subject line “California Privacy Rights Request”. In your request, please include your name, email address, and a description of the information you would like to receive or have deleted. We will verify your request by asking you to provide additional information to verify your identity.

For All Other Residents: If you are not a California resident, you may still have certain rights regarding your personal data. To learn more about your rights and how to exercise them, please contact us at [email protected].

We will respond to your request within a reasonable time frame, and in any event within the timeframes required by applicable law. Please note that there may be circumstances where we are unable to fulfill your request, such as where the information is required for legal reasons or to provide you with a service. In such cases, we will explain the reasons for our decision.

If you have any questions or concerns about our privacy practices, please contact us at [email protected].