Looking for top-notch pet care in Modesto? Beckwith Veterinary Hospital is here to help. This veterinary practice specializes in routine pet wellness services. We encourage you to contact the location directly to verify address, hours of operation, and service offerings prior to arrival.
5 Reviews on “Beckwith Veterinary Hospital”
I want to share my experience with this vet. I was very happy with the medical treatment my animals received. The first time I came to this vet was because of an emergency long before COVID the staff were quick, knowledgeable, and helpful IN PERSON.
I thought that the facility and staff could accommodate emergency services and at the time they did. But for whatever reason… COVID or perhaps losing staff this facility cannot accommodate emergencies now.
Our issues started with clerical filling. Many times me and my partner have asked the office staff to fix our file, so that either of us could make an appointment, pay, etc. The office staff did not fix this issue and never explained how we could help them fix their mistake. The file issue led to office staff never helping my partner when he calls, claiming they can’t find the file. His frustrations were ignored multiple times, he has been hung up on and his appointments cancelled because office staff overbooked.
Our second issue is that when we first started at this vet it was operating with an emergency vet. When our pet is in need of being seen for something that is not a scheduled check up, we need to be able to bring them in in a timely fashion, one week or two weeks. Not a month or two.
Instead of understanding our frustrations, apologizing, or fixing their clerical issues and instead of calling my partner directly the office staff sent a letter breaking up with us signed with an unreadable signature.
Terminating us as customers is within their right to do and understandable but so is our need for actual customer service not rude staff with perfected customer service voices. We also don’t need office staff making file notes about our frustration instead of actually working on a solution.
A personal call from the veterinarian only lead to a one sided conversation where no understanding was given or gained. Why should the veterinarian care about how office staff treat hardworking customers when they get paid no matter what. And why should the veterinarian treat us well we don’t bring enough money in for him to care.
The best vet hospital and staff!!! Forever veterinarian services!!!
Why would you have a veterinarian hospital that can’t take new pets that just seems like bad business
I really can’t give a review of service because it’s impossible to ever get an appointment. They are not taking new patients because they are too busy. The person who answered the phone said they don’t have any idea when they will take new patients. The last time they took a new patient was 3 months ago. Their regular patients can’t get an appointment for 2 weeks or more. There is no waiting list you can get on to become a prospective patient/client. When I suggested that maybe it would be a good idea if the physicians were encouraged to keep a waiting list, I was cut off with a curt “oh no, they’re not going to do that!”
So should you call every week to ask if there’s any new openings? Every day? Three times a day?