Looking for top-notch pet care in West Covina? Banfield Pet Hospital (West Covina) is here to help. This veterinary practice specializes in routine pet wellness services. We encourage you to contact the location directly to verify address, hours of operation, and service offerings prior to arrival.
5 Reviews on “Banfield Pet Hospital (West Covina)”
Took my dog here for a cough. He was prescribed 3 medications and was told to check back after 24 hrs of medication. After 24 hrs he stopped eating and drinking, his breathing became very labored. I took him first thing in the morning at 7. They first told me dr wouldn’t be in till 8, told them I’d wait , then they said Dr wouldn’t be in until 9. They wouldn’t check him in. They wanted me to take him elsewhere. I knew he wasn’t doing well, but instead of trying to help him. They didn’t want me to stay. Made me call around for emergency vet, and find another location. They had no trouble charging me over $1000 for first visit, but when I really needed help, they did not help at all. I will never trust Banfield with my dogs ever again. They made one of the worst days of my life, even harder. They truly did not care.
Every single time I’m in line waiting to be called, they never acknowledge me. The other day I had an appt at 11am, got there 10 minutes before, got in line and the blonde lady was helping someone and she finished helping them and she went to the back and never said anything to me. I kept waiting for her to come out and she never came back out. Then I moved to the other line and waited about 20 min until I was helped. The place is great for pets but the girls in the front are horrible with customer service.
I just rated this but this is a picture of my Benji who is in pet heaven now. And Banfield helped me make a tough decision and he?s no longer in pain.
Absolutely worst animal hospital that I ever met! My dog hurts her knee and I took her there. They quoted me crazy which I decided to see another clinic. When I pick her up, the technician let her walk by herself and very fast! Damm!!! They charge everything even a diapper. Keep away from them!
The people are always very nice here to me and my fur babies