Residents of Hasbrouck Heights, New Jersey trust Animal Hospital of Hasbrouck Heights for their pet care needs. This veterinary practice specializes in routine pet wellness services. We encourage you to contact the location directly to verify address, hours of operation, and service offerings prior to arrival.
5 Reviews on “Animal Hospital of Hasbrouck Heights”
I needed an International Health Certificate so I could travel with my dog. Dr. Frezzo and Maiki, one of her members of staff, were incredibly helpful in getting the certificates approved and returned in time. There were issues with the USDA’s website that made the process more time consuming and frustrating, but Dr. Frezzo and Maiki did all they could to try to resolve the issues. They were also patient with me when I kept calling in a panic. Also, more generally, I like that Dr. Frezzo meets all of her clients outside. With other practices, the vet tech usually collects the pet and you never see the vet. This is a much appreciated personal touch by Dr. Frezzo. This is the first time I used this vet but I’ll be back even though the vet is not local to me.
Here are the reasons I would highly discourage going to Dr. Frezzo. For your pet’s sake, please, I would normally never go to such lengths as I will, but the harm and distress to my pet and the anxiety she needlessly added to my life was enough motivation:
• She discouraged several common treatment methods that ultimately dragged out the time my poor pet had to suffer through its illness. Her initial treatment recommendation did not even include a common oral medication, I had to convince her to prescribe it.
• Most importantly, she gave me the wrong dosage for the oral medication, twice. We wasted weeks ineffectively treating my pet and dragging out the illness as it got worse and worse. The dosage she prescribed was a quarter of what it should have been. When there was no improvement, she moved on to her sales pitch for her MLM company.
• Do not listen to Dr. Frezzo about her essential oils – when my pet was not showing signs of improvement she tried to sell me a doTerra product to apply topically that contains tea tree oil, which is poisonous. Do yourself a favor and research doTerra, it is a shady MLM that is only interested in convincing people that their essential oil (snake oil) “miracles” can replace actual medicine. And she claims she is on the board of doTerra – that’s what I call a conflict of interest.
• She never once discussed putting my pet on an immune supplement. Which would have at the very least potentially helped and not caused any harm, unlike the essential oil poison she suggested.
• She never brought up the importance of following a strict cleaning regiment to contain the spread of the zoonotic disease we were attempting to treat. When I asked the receptionist about it after doing my own research, her response was that it was unnecessary to go above and beyond the usual cleaning regiment that I was already doing in my home. After I insisted with the receptionist, she called over Dr. Frezzo who recommended a doTerra cleaning solution.
• Above all, it disturbed me that Dr. Frezzo was ultimately more interested in setting me up with a doTerra wholesale account rather than discussing my pet’s treatment. She convinced me to schedule a call with her to talk more in depth about doTerra but not a single suggestion that would help my pet.
• She uses a per diem replacement for her personal days, despite being closed two days out of the week (apparently now three days out of the week), and then conveniently acts like the visits with her replacement didn’t occur. There seems to be no communication between Dr. Frezzo and the person she uses as her replacement.
• As a result, do not believe that you can rely on the friendly receptionists or the doctor herself to keep track of your pet’s records. I don’t know how many times I had to correct their information because they couldn’t be bothered to update records or medication dosages based on the weight changes established during the visits with the per diem doctor. It’s not acceptable that they continuously blame their faulty systems or how busy they are. It is not professional either for the doctor to blame her receptionists for mistakes that are her responsibility.
• Do yourself a favor and request a prescription so you can save yourself paying four times the cost of the medication that you could simply buy on Chewy, that you would receive in the proper packaging which would inform you of the correct dosages. I wasted hundreds of dollars with Dr. Frezzo only to end up going to another vet.
• Dr. Frezzo refused to return my calls when I requested an explanation for the miscalculation of the oral prescription. I waited days without a single call back.
• Ever since I moved on to another vet my pet immediately started improving and it broke my heart that we wasted so much time thanks to Dr. Frezzo.
I have had a great experiance with Dr. Frezzo and the office staff. She has always been very caring and helpful with any questions I have regarding my animal.
Dr. Frezzo and team take very good care of my girl doggy. The clinic is thorough, efficient, clean and kind. Treatments are expensive for extensive care, but worth it if you want the best care.