Looking for top-notch pet care in Raleigh? North Hills Animal Hospital & Resort is here to help. This veterinary practice specializes in routine pet wellness services. We encourage you to contact the location directly to verify address, hours of operation, and service offerings prior to arrival.
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5 Reviews on “North Hills Animal Hospital & Resort”
Incredibly caring & knowledgeable staff! Dr. Stephan goes above and beyond each time we visit.
My dog left his kennel stay at North Hills Animal Hospital & Resort paralyzed with multiple pressure ulcers after being neglected for five days in August 2022. I later found out that he started having trouble walking after his first night there, and I was not notified until his back legs were paralyzed, he had not eaten in almost 24 hours, and he had gone to the bathroom on himself five days later. I had to initiate a transfer to an emergency vet because even after realizing this, the most the vet said they could do for him was run some tests before 6 p.m. when she left, which was only a couple of hours from the time we talked. She could not tell me what his care would be like overnight, only that she would not be there. I was traveling and could not get to him until much later that night, but they offered no solution for overnight care. I was told that a lot of the kennel staff was new and that although they knew to alert a vet of any issues, they did not.
He was still paralyzed when I got to him, and the emergency vet diagnosed him with a herniated disc. I took him home early the next morning to make him more comfortable and say goodbye not expecting him to recover. To our surprise, he started walking again, but he has not regained all of the feeling in his feet, is very unsteady, and will be on medication to manage his pain for the rest of his life. In five days, he went from running, jumping, and chasing my other dog to being unsteady while walking. He was 15 at the time of his stay, but except for arthritis in his hips, he was a healthy and active senior dog. I am devastated that North Hills Animal Hospital & Resort has robbed him of his quality of life and my family of some of the time we would have had left with him. I have had a good experience with North Hills Animal Hospital & Resort?s daycare and vet services in the past, so I felt like this was a safe place for my dog. I wouldn?t want anyone else to go through this and do not recommend their kennel services.
Worst experience in my long history of being a pet owner. From the staff to the Vet they were the most unprofessional and mean group of humans I?ve ever dealt with.
I called four times to discuss treatment and cost. Then I was sent a quote by email , agreed to only the items on email and they charged $400 more than agreed on and blamed us for their miscommunication.
When confronted the female vet said ? customers are not right? and accused. My husband of lying.
This is definitely not a person that should work with the public or animals. I?ve never been so upset over care. for my dog. They are definitely only interested in padding their pockets and pushing extra fees and unnecessary products on you.
Our cat got sick only 2 days after her annual well visit here. Lethargic, wouldn’t eat. So I took her back to the vet. They had taken her away from the exam room for the annual well visit and who knows what other animals she came in contact with, so I asked to be present for the exam this time. We were also overcharged, which they did reimburse. When I insisted on staying with my cat during the sick cat visit, I was met with ‘That’s not what we normally do here’. They did finally allow me to be with my baby, but afterwards, the vet told me that my cat got angry, hissed and peed during the blood draw because she was anxious that I was present! How insulting! I can say this, I will never go there again! Yes my cat is well after being on antibiotics, but I’ll never return. It’s much too expensive as well. They are in a brand new big building and lots of barking dogs, no separate entrance for cats.