Looking for top-notch pet care in Kennewick? Banfield Pet Hospital is here to help. This veterinary practice specializes in routine pet wellness services. We encourage you to contact the location directly to verify address, hours of operation, and service offerings prior to arrival.
5 Reviews on “Banfield Pet Hospital”
I paid to get my dogs nails cut and they never did it. Which isn’t a big deal. I called and ask if I could come in Friday on my day off and they aren’t open. Okay can I get my money back? No. We need to see the nails. They are only open while I’m working. I’m not going to take off work to come prove you didn’t do something. Horrible customer service.
This is the Quickie-Mart of animal care, and ‘Pet Hospital’ is a factually inaccurate description of their business model. The staff turnover is incredibly high, both reception and vets, so it makes one wonder why no one wants to stay employed here. They only provide preventative care scheduled 6-8 months in advance, and that’s not how hospitals work. This may be ok if you’re only interested in staying up to date on vaccinations through their $400+ per year subscription plan. If you need any special care beyond that, look for a real qualified veterinarian as I wouldn’t recommend trusting this place with the life of your furbaby.
And no, I’m not going to email ‘BanfieldCares’. You’ve already had plenty of chances to do better.
I used to LOVE taking my dog there, but there’s something wrong with this place that they can’t keep vets working there. I had the optimum wellness plan for my senior dog, which included teeth checkups and wellness visits, but my appointments keep getting canceled by them because "the vet left" and they try to reschedule, but it’s several months (or in this last case, over a year) later, it’s ridiculous. Paying almost $50/month, my dog is supposed to get seen and teeth checked 1-2 times per year, it’s now been over 2 years since he’s been seen, and they called to put it out another year. So, I finally just canceled the membership and will find him a new vet. I truly hope this place gets their act together. It USED to be a wonderful vet office.