Residents of Phoenix, Arizona trust Lookout Mountain Veterinary Clinic for their pet care needs. This veterinary practice specializes in routine pet wellness services. We encourage you to contact the location directly to verify address, hours of operation, and service offerings prior to arrival.
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5 Reviews on “Lookout Mountain Veterinary Clinic”
Updating my review after receiving such a wonderful response, thank you for following up in detail and another big thank you for reaching out and making things right! I highly appreciate that effort.
Really didn’t want to write a bad review but im very big on professionalism and customer service. I brought in the most adorable puppy who had been rescued less than a week ago. The staff at the front desk were very friendly and wanted to see my puppy, after which a worker (dark hair, with glasses young lady in turquoise) took my baby pup and proceeded to parade him around the clinic without ever returning my puppy back to me. At first, im like…okay its cute and all but now its getting annoying. I was even taken to a waiting room while my puppy was god knows where still being passed around. When she finally came into the waiting room with my pup, long after im sitting down filling out paperwork, the same young lady kept my puppy in her arms and the assistant in the room urged her to keep my puppy and they left the room again laughing and making a joke of it. Im not the one to jump at them and say something but they could see I was very uncomfortable.
The vet came in with my puppy and she was very friendly and nice. Then same young lady came back with my puppy still making jokes about stealing him in her back and telling her coworkers to empty their purse so she can put him in.
Such kind, sweet, and patient employees!
My dog was hurt in a scuffle with another dog on a Monday night. We called Lookout Mountain Veterinary Clinic first thing Tuesday morning, and they got us in that afternoon.
Everyone at the office was super nice, kind, caring, and helpful. I knew my dog was in good hands there. Dr. Edens was absolutely fantastic. She was kind to my dog and did a thorough exam on her.
The office called me to check in on Wednesday. The lady on the phone took my concerns seriously and communicated them to the doctor. When my dog wasn’t showing appreciate improvement, they had me bring her in again on Thursday for reevaluation. Dr. Edens changed medications, and my dog is improving rapidly.
I appreciate everyone on staff at this office. Their care and commitment to animals and their people is obvious.
My frenchie loves going, everyone is so awesome