Residents of Naperville, Illinois trust VCA Boulder Terrace Animal Hospital for their pet care needs. In addition to routine pet wellness services, this veterinary practice also specializes in animal dental care including routine cleanings and extractions. We encourage you to contact the location directly to verify address, hours of operation, and service offerings prior to arrival.
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5 Reviews on “VCA Boulder Terrace Animal Hospital”
I was very displeased with the service I had from this animal hospital. I found out last week that my loving dog has a tumor on her spleen and since I was leaving the country in a few days I asked if they could conduct the ultrasound in the coming week. I was thrilled to get an appointment 6 days later but called yesterday only to find out that they made a "Mistake" and my appointment needed to first be a comprehensive exam since she wasn’t a regular patient of theirs. Since I didn’t have enough time to do this and get the ultrasound before my trip I had to cancel. The receptionist wouldn’t let me talk to the vet or office manager to explain my situation. Now my 24 year old son has to take 1/2 day off of work to take the dog to another vet who is not requiring a comprehensive exam first. Saying my prayers that they don’t deliver bad news to him while I’m not in town to console him and his young sister!
Our sweet cat was not doing well – lethargic, fever, not eating well etc. We brought our cat in multiple times and was not given an official diagnosis until after our 4th visit! By that time we were told he had FIP wet and to say our goodbyes. If FIP was suspected, why weren’t we told about this after our 1st visit? We were given no resources, no next steps, and ended up going to another animal hospital. The next animal hospital gave us resources and at least gave our sweet cat who was only a year old a chance to survive. On the day of the FIP diagnosis, I was in tears and forgot my wallet. They sent me a link to pay and then followed up with a phone call. Talk about poor timing and only caring about money. I sent them their precious money and will not be returning. Hopefully this doesn’t happen to anyone else. Our cat was a member of our family and we are heartbroken and can’t even begin to explain the void we feel in our hearts. He meant the world to us.
Dr. Hailer at Boulder Terrace has been taking care of the pets in my family for 20+ years. Her compassion in every circumstance has been invaluable. All of the staff have always been extremely kind, communicative, and helpful.
Would not recommend
They do such an amazing job taking care of my senior pupper