VCA Cross Pointe Animal Hospital is a veterinary clinic located in Fishers, Indiana. This veterinary practice specializes in routine pet wellness services. We encourage you to contact the location directly to verify address, hours of operation, and service offerings prior to arrival.
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5 Reviews on “VCA Cross Pointe Animal Hospital”
BEWARE. I had been taking my cat here since 2018. Didn’t really have any feeling other than just neutral. Care seemed fine. We took her in for her annual wellness/update shots this past dec. and vet recommended out of left field that she has such bad gingivitis that she’d likely need at least 2 if not all teeth extracted (she’s a 4/5 year old cat aka young) and also recommended “explorative surgery” to see the underlying cause of the gingivitis. Her vet, Dr. Mercer, wrote in her chart that she has level 1 gingivitis (aka the most MILD level)…Real head scratcher when you see that and her tx rec and I have no vet training or education.
Knowing my cat had been the heaviest she’s ever been and never skips meals and had been playing and acting fine, I thought it was a bizarre and extreme recommendation. I took her to a smaller practice (which I recommend as these corp owned clinics love to make $$$$) and they recommended a teeth cleaning if we wanted to but that her gingivitis is not impacting her quality of life right now as mild as it is. Also, the second opinion said explorative surgery is not indicated with this scenario which is disturbing that VCA was suggesting it. The 2nd opinion vet clinic was very confused and shocked at what they read in her chart from the dec visit.
Long story short: based on my experience and others on here, it seems this place no longer puts the pet first. Or maybe it was a lack of experience/understanding on the staff’s part with her presentation/their recommendations (which is also disturbing as we’re talking about mild gum disease here so can’t imagine if my cat had a legit problem I brought her in for). Thinking about the possibility that I would’ve let them pull all my girl’s teeth when it wasn’t necessary makes me angry and I don’t want other people blindly trusting this place. When you get a recommendation for major procedures or if something doesn’t seem right, ALWAYS GET A SECOND OPINION.
To the social media manager: if you want to pull the “we have no record of your pet it must’ve been a different place”, I’ll happily post her chart in here
When my wife and I receive medical care for ourselves we compare it to the quality of care our dogs have for years consistently received here. We’ve been through an aging pet and puppy, the puppy now aging, and business challenges such as COVID and recent renovations. It’s always the same story: exceeds expectations. Bring your pets here and find out why.
The staff are friendly and professional. They show a great concern for the well-being of my dogs every time I bring them in.
The facility is clean and well maintained. If you’re looking for a vet to start bringing your pet to, I recommend them.
I love Dr Mercer and how thorough she is however, it is very expensive