Residents of Newport, Kentucky trust Banfield Pet Hospital (Newport) for their pet care needs. In addition to routine pet wellness services, this veterinary practice also specializes in animal dental care including routine cleanings and extractions, surgery, lab and diagnostic services. We encourage you to contact the location directly to verify address, hours of operation, and service offerings prior to arrival.
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5 Reviews on “Banfield Pet Hospital (Newport)”
Do not get the Wellness Plan. Even if something happens to the animal they will not let you out and you’re paying for services you will never receive. Will never take my dog there.
I’d give them a zero if I could. The absolute negligence this location has demonstrated is astounding. We brought a newly adopted, five year old dog for his first visit shortly after we brought him home. Everything health wise seemed fine, save some potty training issues. We mentioned this to the vet who not only ignored our concerns, but shamed us for not being attentive or aware enough to be able to potty train a shelter dog.
Fast forward three months and we’re back at the vet after our dog starts vomiting constantly. After literal hours of waiting (and $270), they informed us that the urine and bloodwork that they had done during our first visit was either lost, misread, or entered into their system incorrectly. We were never given a legitimate explanation for why this issue occurred, but our dog was now (and had been) suffering from severe kidney problems. This would explain the potty training/pee issues we had been experiencing, although the get went out of his way to shame us into believing we were the issue.
They wanted more money to run more tests and I declined in favor of seeing another vet. I was then scolded and told that I was “refusing treatment.”
At our new vet, we had to do emergency kidney removal surgery due to severe kidney stones. He passed a week later. Had we been given the correct information from Banfield months before, there is a better chance he could’ve been saved. Regardless, if he still had passed he would have at least not been in the severe amount of pain he was experiencing.
We went back and forth with the office for a short period of time without luck. I began to start the paperwork for small claims court. Corporate got involved and quickly refunded all of the money we had spent between our two visits. They knew how bad they screwed up and wanted us to go away quickly. For better or worse, this is common with this practice (and Banfield as a whole).
Avoid Banfield like the plague if you love your dog. They’re a gas station vet practice at best.
Overall a good experience to keep pets up to date on shots and exams but not too great if you have an emergency since they tend to tell you we are busy so come in two days…. Doesn’t work with an emergency…