Residents of Potomac, Maryland trust Falls Road Veterinary Hospital for their pet care needs. In addition to routine pet wellness services, this veterinary practice also specializes in animal dental care including routine cleanings and extractions, pet grooming include bathing, clipping, and brushing, pet boarding. We encourage you to contact the location directly to verify address, hours of operation, and service offerings prior to arrival.
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4 Reviews on “Falls Road Veterinary Hospital”
A truly caring and loving practice. Always attentive and reasonable. No attempt to upsell or pressure you to do unnecessary things for your pet.
I am really bummed to be writing this review as I’ve been a client of Falls Road for the last 11 years (since my dog was a puppy) and I really like the staff, but it appears that the practice was recently sold and our usual vet (Dr. Lowenthal) has just left the practice and with how I was treated by the new practice manager today, I am not confident this is the same Falls Road that got them their stellar 5-star rating.
I’ve stuck with this practice for so long because when we’ve faced challenges with our dog in the past, they’ve consistently demonstrated concern and taken great care to make sure that we get the help we need. They call, they follow up, and make sure our dog is doing well. I loved that about them. But what I experienced today was completely the opposite and quite frankly, pretty careless.
My 11 year old dog has been on the same, weight- appropriate dose of levothyroxine to treat his hypothyroidism for the past 2+ years. He’s had his blood checked every 6 months since then to make sure the medication is working as desired and it has. I recently fell behind in getting our dog’s bloodwork done and made the soonest appointment I could get, which was 3 weeks from the date I called. Unfortunately, my dog had to go to the emergency vet for a cut the day before our visit and the following day we botched the timing of his dose, which prevented us from taking our dog in for his bloodwork. I called. I apologized. We never do this. No big deal they said. I offered to come in for the next soonest appointment, they said no – wait 2 weeks because some of his liver values were mildly elevated when he went in for his emergency visit and we should recheck those. Might as well do it all at once. GREAT, this was perfect since we were planning to head out of town for a week! Well, not really. I called today to ask for a short term refill (5-7 days) of his medication because we are in another state and ran out of his medication. Since we aren’t due to come in for his appointment yet, I thought this would be no big deal. He’s been taking these meds for 2+ years without incidence and he has been doing great on them. I don’t need 50 pills. Just enough to get me to our appointment. Well, I was told pretty abruptly by the practice manager that, no, they will not refill the prescription because it could harm my dog and they don’t want their doctors loosing their license. Say what? I asked how continuing him briefly on his regular dose would be harming him? She said if they give the wrong dosage they could harm him. By now I’m wondering how that could be considering, I’m (a.) not asking for a dosage change (b.) I haven’t indicated that my dog is showing signs that he might need a dosage change, and most importantly (c.) they advised me to continue giving him the medication we had and to wait two weeks. There was no concern when we last spoke that he might be on the wrong dose.
I asked her if she had consulted the doctor on her response. She didn’t address that question. She just said that her job is to protect her her doctors. When did you start assuming that your clients want to harm/sue/malign you? I’m just trying to keep my 11 year old dog healthy, which should be your goal as well. So I asked, well what about protecting my dog? Wouldn’t having my dog stop his medication cold-Turkey cause more harm than giving us a short-term refill to hold us over until our appointment? She wouldn’t answer that question either. She only responded that she would rather have us come in. I said, sure, when we are back in town next week. She said, okay well I still can’t help you until then. I said, this is disappointing, can I have his records then so we can go elsewhere. She said, yep, no problem. I paused to see if there was any other response because wow. But no response. Total silence.
Well, I guess that’s that. To whoever I spoke to today, you aren’t protecting your doctors. You are hurting them by loosing loyal clients.
We love Falls Road Vet! We relocated to Maryland last year with our dog Jethro and were hesitant about finding a new vet who would make us feel confident about treating our baby. The staff members have always been very professional and take their time to explain payments, medications and treatment options. I can tell that the staff really love the animals. I would recommend Falls Road to anyone in the area who is looking for quality care for your four legged friends!!
I have been taking my dogs (Haley, Charlotte and Riley) to Falls RoadVeterinary Hospital for 22 years! They have always been taken care of like family! The staff is always friendly and eager to please! The Doctors are compassionate and knowledgeable! I now live in Annapolis and refuse to take my pets anywhere else! Thank you Falls Road Team!ðŸ¶