Washtenaw Veterinary Hospital is a veterinary clinic located in Ypsilanti, Michigan. This veterinary practice specializes in routine pet wellness services. We encourage you to contact the location directly to verify address, hours of operation, and service offerings prior to arrival.
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5 Reviews on “Washtenaw Veterinary Hospital”
They are always quick and great with our dog! Very knowledgeable staff!
These people are amazing. Dr Butman is amazing, she gave me her time, listened carefully to all my concerns, answered all my questions and provided me with the appropriate solutions. She went above and beyond.
Dr. Eberly and staff have been treating our dogs with the utmost care and professionalism for several years. The clinic is by far the cleanest (and prettiest) I?ve ever seen. My husband and I highly recommend them and have been referring our friends and family to them for many years. ???
Update as of May 2, 2023:
My past two experiences with them were both positive, giving me a huge relief in dealing with my dog’s Giardia issue. Their swift and immediate responses and availability from the first time I called in down to the last part of the regiment for my dog were nothing but exemplary. I am so thankful for their sincere care to my dog and great service. I am so glad I came back. Kudos to Dr Butman, Dr Eberly and the rest of the staff. Thank you so much
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I have a 5-month old Pure bred Golden Ret and just like all Golden Ret, Bear loves to munch on everything resulting to an upset stomach almost every two weeks. Our first urgent care visit was GREAT! from the Operator where they took us for scheduling to our actual visit. From handing over my pup to the tech, to the doc?s call for an update-plan of approach-assessment down to the hand over back to me. That first urgent visit was SO SMOOTH. I am SO GRATEFUL for the care and accommodations, really. It was an ASSURING and PEACEFUL experience for us.
Now to the most RECENT experience. As I said above, my pup eats everything just like all Golden Ret so he ended up having another episode of upset stomach this past three days. Good thing we still have some of his medication from our first visit. So after a full 24-hrs of medication the next day he got fixed. Realizing the need to get it refilled. I called the clinic this morning and spoke with the same operator who helped us many times before. She took in my request and was told she?ll call me after. After waiting for 5 hours and still not hearing back from her I decided to call again. Same person answered my call and I was surprised with the way she handled my call. It was like we never spoked this morning she even asked me if this was my first time to call in about my dog. Completely bummed out I just went with the flow. I asked her politely (again) if it is okay to get a refill or We need to make a vet visit. She just responded I?ll put in the request and we?ll call you. Just like that. Monotonous and just like talking to a robot. Not sure why or she is having that day but?.
Update: 05/09 1755HRS
A response was posted to my earlier comment and was advised harmful. Additionally, was told to speak with the vet direct if I have questions. Unfortunately that is way too late. Also, if that option was given at the time I would absolutely take it. But no it wasn?t as that is their gate check process. Having to wait for the said ?we will call you? was a simple commitment and yet hold weight to the receiving party, especially in a service oriented industry. I?m not demanding it to be asap but at least to be given a pragmatic sensical response as to when, and not to be left hanging, just like every one expect. So yes, that one star is warranted for that specific instance.
Suggestion – perhaps be mindful of what to say/commit to your clients to avoid such incident. Wouldn?t hurt to do it