Banfield Pet Hospital (Matthews) is a veterinary clinic located in Matthews, North Carolina. This veterinary practice specializes in routine pet wellness services. We encourage you to contact the location directly to verify address, hours of operation, and service offerings prior to arrival.
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5 Reviews on “Banfield Pet Hospital (Matthews)”
We have brought our dog and cat to Banfield for several years and this location is TERRIBLE at communicating and seems not care about its fury patients! The Harrisburg location is likely the only good Banfield, but due to the difficulty scheduling appointments there I suggest avoiding all Banfield locations.
We brought our 6 year old dog Lola there because she was having issues walking/sitting as her back leg seemed to be causing her pain. They suggested a $700 x-ray which we agreed to and waited a week for any results. We called multiple times to get updates and never received any follow up. Finally the Dr called stating she would likely need a surgery and she would follow up soon. One month has passed and absolutely no calls or updates. Needless to say we are NOT continuing care with Banfield. I suggest finding a place that will actually care about your fur babies… BANFIELD GETS TWO THUMBS DOWN on customer service!
Thank you so much for going above and beyond Dr. Goodson, Elda & Abby on March 10, 2023! Despite being short-staffed and me being held up in the bad traffic and rain, they were very patient with me and all of their customers!! They truly care about their customers and they always ensure to provide wonderful customer service!!??????
Two stars because we were able to schedule us on Saturday for a Monday appointment, the doctor seemed nice on the phone but Communication/getting ahold of anyone is impossible!! I missed a call while waiting to pick my pup up. Took 30 mins to get ahold of someone. I called emailed and left a message. My husband and I took turns trying to get ahold of someone to the point I entertained just driving back to the hospital. After being in the chaos of picking my pup up managing meds and kids and payment I had questions on diet and meds. Stuff I didn?t ask or wanted clarification after talking on the phone with the doctor. I was told the doctor would call me after seeing a patient. I missed the call by two minutes. I?ve called numerous times to follow up because I wasn?t given a diet guideline for my pup who has an unknown intestinal irritation. I?m 400 in and still just confused as to what he can eat but I?m at least happy to know blood work came back normal. I get dropping off to see more of our fur babies but what good does that do if we can?t follow up or get ahold of anyone in timely manners on sensitive issues like my poor guys.
They did a great job with my cat. We have been bringing her here for 9 years now.