At Lakota Hills Animal Clinic, their team of experienced veterinarians is dedicated to providing quality care to pets in West Chester, Ohio. This veterinary practice specializes in routine pet wellness services. We encourage you to contact the location directly to verify address, hours of operation, and service offerings prior to arrival.
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5 Reviews on “Lakota Hills Animal Clinic”
Great care given to pets from a knowledgeable staff.
My family had been going here for years. Very happy with the services. I would still recommend their services. Always pleasant to deal with.
Though the reviews made me call this place, I am very wary of bothering with this place. Pet expenses can be quite expensive and my family did not prioritize veterinary care. Now that I have a better job I am investing in getting my cat looked at. I initially had a morning appointment yesterday, but had to cancel because the person taking her couldn’t even get her in the crate. So I rescheduled for this Friday 4/21 at 5:30pm via the app. I was called later that day by Jenny stating that due to the nature of my visit they couldn’t accommodate at 5:30 appointment as they close at 6. The appointment would be 45 minutes. Why did the app offer 5:30 as an option if they could not accommodate it? That’s a good question I don’t think we will have an answer to. I suggest they add some stipulation there or get rid of that option all together. Anyway, Jenny suggested I make the appointment earlier and to check with my job if I can come in at 5. So I did and called back but got a different receptionist who I believe to be Theresa. Theresa explained there are no Friday appointments so I asked if I can just get one thing addressed at my 5:30 appointment on Friday. She proceeded to repeat that there are no Friday appointments and I informed her I have an appointment Friday already. She rudely scoffed and told me the appointment was cancelled because they could not accommodate it. I meekly replied “oh they cancelled it i didn’t know that” and she said responded quite rude. The other receptionist she passed me along to was also rude. She used fear mongering language to say my cat could have heart disease because she’s wheezing and was appalled that she had never been to the vet before. While I understand the sentiment, there’s probably a better way they could’ve handled the situation all together. There’s definitely a better way they could’ve spoken to me. Needless to say I thanked them and told them I would search somewhere else. You never know what other people are going through, and you don’t know other peoples situations. Perhaps speaking with tact and kindness should be part of the training at VCA. I found another place to take my cat and they were kind despite my situation. I hope other people have better luck than I did here.
Horrible experience with reception, really rude and aggressive. The hospital manager Mindy is kind and I believe resolved the issue as I was told one receptionist was let go and the other disciplined.