Looking for top-notch pet care in Lakewood? Banfield Pet Hospital (Lakewood, WA) is here to help. This veterinary practice specializes in routine pet wellness services. We encourage you to contact the location directly to verify address, hours of operation, and service offerings prior to arrival.
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10 Reviews on “Banfield Pet Hospital (Lakewood, WA)”
Have been coming here for years, staff in the back is always awesome but front desk could use some work.
Brought my fear-aggressive dog in today for his comp exam and one of the front people named Maddy (had curly hair and a sweater on) said ?Pugslee? Oh no.? With a rude tone and then asked if I made sure to give him his anxiety medication which was uncalled for and poor customer service. Jennifer and Dr. Evans were super nice and understanding of my little guys anxiety though, super personable as well. They did awesome!
I took my cats in for their wellness plan and rather than just dropping them off, had to wait 15 minutes to talk to a vet (salesperson). The vet didn?t address my cats? health issues and instead tried to upsell me a higher-priced wellness plan.
I’m so disappointed with Banfield in Lakewood. I scheduled a surgery for my senior dog with a broken tooth so it could be extracted. The evening before the surgery they called me and cancelled the appointment. Someone else’s pet needed an “emergency” surgery so they no longer had a surgeon to help my dog. I guess they also had a backup surgeon but they weren’t available either.
I’m also disappointed about the quotes that I received regarding this surgery. I spent a long time calling many vets in my area getting quotes. I should have been suspicious instead of excited that they came in a full $400 less than every other vet in the area, and that they weren’t booked out 2 months to schedule it. When I brought my dog to the exam appointment they told me it would be an additional $300-600 more than I was quoted over the phone. I was already there and my dog is in so much pain so I went ahead and scheduled the appointment anyway, because they could get her in sooner than anyone else.
Now fast forward to them cancelling the surgery and I still have a senior dog in terrible pain who will have to wait even longer now because I didn’t join a wait list at a different vet’s office.
I don’t know if my previous review of Banfield will still show after leaving this one, however I want to be sure to note that that review was also negative because they tried to overcharge me by over $1000 at my last appointment, because I asked if I could pay yearly for their wellness plan. After finding out just how expensive their plan is I decided to cancel it, and then had to wait for over an hour while the rep called their corporate office to make the cancellation.
It seems that they sure can sign people up and take their money but when it comes to giving the customer what they paid for, and treating customers with respect, and having integrity as a business, Banfield just can’t deliver.
I will never, ever even consider taking a future pet to Banfield and will actively tell my friends and family about the 2 horrible experiences I’ve had there.
Called three times during business hours. The phone rang two or three times and then hung up. If you’re busy, I understand, I’ll wait on hold, but I dont appreciate being hung up on.
Veterinarian Mardez Portenier should be jailed. Congrats on losing business 🙂
Don’t support unethical veterinarians like “dr.” mardez portenier
Please look into one of your doctors. Dr Portenier, he admitted euthanizing two huskys at his home. Question is, how did he get it to be able to do this. You keep that in a lockbox with a log on each of your doctors. You need to be aware that he’s taking supplies home. This dvm needs to be placed on leave and you need to investigate his supplies. Somethings not right.